Live / Casino
These terms set out how your account with taya3654 works, what rights you hold under this policy, and how we handle data tied to your wallet and session activity. Access to our platform depends on local law and is available only in eligible regions.
When you create an account, we collect only what is needed to run it — your login credentials, session data, and the wallet identifiers tied to your chosen payment method, whether that is GCash, GrabPay, or PESONet. We do not sell your personal data to third parties, and we do not share it beyond what your account operations require. Cookies are used to keep your session active and to remember display preferences such as your last-viewed game category. You may clear these through your browser settings at any time without losing your account. Transaction records linked to your wallet are kept for the period required under applicable rules in the regions where we operate. Where local law governs data retention, that law takes precedence over any internal timeline we might set. If you believe a record is incorrect — say, a deposit via GCash that does not appear in your transaction history — you can raise it through our support channel and we will review the record against our system log. Eligibility to access taya3654 depends entirely on whether your jurisdiction permits it. We do not override local law, and we do not extend access to regions where it is not permitted.
Wallet identifier stored for transaction matching only.
Payment session data retained per applicable regional rules.
Transfer records kept for audit and dispute resolution purposes.
This policy applies specifically to your account on taya3654 — what data we hold, how transactions are recorded, and how you access support. It does not extend to third-party services, linked sites, or studios whose game content appears in our lobby.
Covered. Your login, session history and account settings fall within this policy. Changes to your registered details are handled through the account page after you log in.
Covered. Deposits and cashouts processed through GCash, GrabPay or PESONet are logged against your account. If a transaction is missing or disputed, raise it through our support channel.
Partially covered. The lobby, game categories and studio titles — including content from PG Soft, Spadegaming, Pragmatic Play and Joker — appear on our platform but are governed by each studio's own content terms.
Not covered. External payment processors, device operating systems and network providers operate under their own terms. We have no authority over those services and cannot speak to their policies.
You have several concrete actions available to you at any point. You can review your transaction history directly from your account dashboard after login — every deposit and cashout is listed there with a timestamp and payment method. If any detail on your account is wrong, such as a mismatched email address or an incorrect wallet entry, you can update it from the account settings page or request a correction through support. Questions about how your data is handled, what we retain, and for how long can be sent to our policy contact at any time. We aim to respond to data queries promptly, though response times depend on the complexity of the request and current queue. If you want to close your account, that request goes through the same support channel — we will confirm the steps and the data-removal timeline once we receive your message. Every right listed here is yours regardless of which payment method you use.
Open your account dashboard after login. Your full transaction history — deposits via GCash, GrabPay or PESONet, plus session logs — is shown there. No support ticket is needed for a standard history check.
Go to account settings to update your email, contact number or wallet identifier. For changes that require verification, the fields shown in settings will tell you what documents or steps are needed.
Send your question to our support channel with your account ID included. This speeds up the lookup of your specific records and avoids back-and-forth over identification.
Contact support directly. We will confirm the closure steps, outstanding balance handling and the timeline for removing your data from active systems once your request is received.
For policy-related questions — data requests, account corrections, eligibility questions or closure requests — use the contact paths below. Include your account ID in any message so we can locate your records without delay.
Available from the account page after login. Use this for time-sensitive account or transaction questions, including GCash or GrabPay discrepancies you need reviewed quickly.
Send policy questions, data requests or account-closure requests to our support email. Include your registered account ID. We review and respond in the order received.
The help section inside your account covers common policy questions — account data, cookie settings, wallet linking and eligibility. Check there first before opening a ticket.
We keep the data we hold on your account to what is operationally necessary. Cookie use is limited to session continuity and preference memory — not behavioural profiling. Account security relies on the login method you set up when registering, and any change to your credentials requires verification through the steps shown in your account settings.
We retain account and transaction data for the period required under the rules of the regions where we operate. Where local law sets a minimum retention period, we follow that. When your account is closed, active data is removed on the timeline confirmed at the time of closure.
Cookies on taya3654 handle session continuity and remember your last display settings, such as your preferred game category view. You can clear all cookies from your browser at any time. Doing so logs you out but does not affect your account data.
Your account is protected through the login credentials you set at registration. If you suspect unauthorized access, change your password immediately via account settings and contact support. We do not ask for your password through any chat or email channel.
If you want to request a change to how we handle your data — correction, restriction or deletion — contact support with your account ID and a clear description of what you are requesting. We confirm receipt and provide a timeline.
These answers cover the policy questions we see most from account holders in the Philippines — data access, wallet records, eligibility, cookies and how to get in touch.
This policy applies to accounts where access is permitted under local law. If you are in an eligible region in the Philippines, your account and transaction data fall within this policy. Eligibility depends on your jurisdiction and the current rules that apply there.
Your full transaction history is in your account dashboard after login. Every deposit and cashout is listed with a timestamp and the payment method used — GCash, GrabPay or PESONet. No support request is needed to view your own history.
Go to account settings after login. Most details — email, contact number, wallet identifier — can be updated directly from the fields shown there. If a change requires verification, the settings page will show you the steps needed. For anything you cannot change yourself, contact support with your account ID.
Yes. Send a deletion request through our support channel with your account ID included. We will confirm the steps, any outstanding balance that needs to be handled first, and the timeline for removing your data from active systems. Data required by applicable rules may be retained for the legally required period.
We use cookies to keep your session active and to remember display preferences like your last-viewed game category. You can clear or block cookies through your browser settings at any time. This logs you out of the current session but does not affect your account or wallet records.
Use live chat from your account page for quick questions, or send an email to our support address for formal data requests. Include your registered account ID so we can locate your records. The help centre inside your account also covers common data and policy topics before you need to open a ticket.